By accessing this website and placing an order, you agree to the following terms and conditions.

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General

Endless Cloud Co. provides handmade body care products and candles.

We reserve the right to update, change, or replace any part of these Terms at any time.

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Orders

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  All orders are subject to availability and acceptance
• We reserve the right to refuse or cancel any order at our discretion
• Please ensure all information (shipping, email, etc.) is correct before checkout

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Payments

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  Payment is required at the time of purchase
• All payments are processed securely through third-party providers (Big Cartel, PayPal, Stripe, etc.)
• We do not store your payment details

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Shipping & Processing

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  Orders are processed within 1–5 business days unless otherwise stated
• Shipping times may vary depending on location and carrier
• Endless Cloud Co. is not responsible for delays caused by shipping carriers

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Lost or Stolen Packages

Endless Cloud Co. is not responsible for lost, stolen, or delayed packages once they have been shipped.

Please contact the shipping carrier directly for assistance.

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Returns & Exchanges

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  All sales are final due to the nature of body care products
• We do not accept returns, exchanges, or cancellations
• If your order arrives damaged, please contact us within 48 hours with photos

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Product Disclaimer

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  Our products are for external use only
• Please review ingredient lists before use
• Perform a patch test before full application
• Endless Cloud Co. is not responsible for allergic reactions or misuse of products

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Body Butter Disclaimer

Body butters may melt during transit in warm weather.

Melting does not affect product quality.

We do not offer replacements for melted products.

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International Orders

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  Customers are responsible for any customs fees, taxes, or duties
• Endless Cloud Co. is not responsible for packages delayed, lost, or held by customs

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Liability

Endless Cloud Co. is not liable for any damages resulting from the use or misuse of our products or website.

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Contact

For any questions, please contact:

[email protected]